PRIVACY POLICY – HOUSEKIA

Housekia operates the website www.housekia.com, an online housing and real estate marketplace platform. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data of all users, in accordance with the Nigeria Data Protection Act (NDPA, 2023) and other applicable international data protection principles.

This policy applies to all user groups, including visitors, registered users, property seekers, agents, developers, service providers, advertisers, and partners.

Information We Collect
• Personal Information
  a. Full name
  b. Email address
  c. Phone number
  d. Username and password
  e. Business name and profile details
  f. Property and service listings
  g. Uploaded images, documents, and descriptions
  h. Messages and inquiries
• Financial & Transaction Data
  a. Subscription plan selected
  b. Payment status and references (Payments are processed securely by third-party providers; Housekia does not store full card details.)
• Technical & Usage Data
  a. IP address
  b. Device and browser type
  c. Pages visited
  d. Log files and timestamps
  e. Cookies and analytics data
• Marketing & Support Data
  a. Newsletter subscriptions
  b. Feedback and reviews
  c. Customer service communications

How We Use Your Information
• Create and Manage Accounts
• Display property and business listings
• Facilitate communication between users
• Provide paid and free services
• Improve platform performance
• Send service updates and marketing communications
• Prevent fraud, abuse, and security threats
• Meet legal and regulatory requirements

Legal Basis for Processing (NDPA & Global Users)

We process personal data based on:

• User consent
• Contractual necessity
• Facilitate communication between users
• Legal obligations
• Legitimate business interests

How We Share Information

We may share personal data with:

• User consent
• Other users (when you publish listings or profiles)
• Service providers (hosting, analytics, marketing, payments)
• Regulators or law enforcement where legally required
• Business partners supporting Housekia services
• We do not sell personal data.

Data Security

We apply reasonable safeguards, including:

• Encrypted connections
• Restricted system access
• Service providers (hosting, analytics, marketing, payments)
• Secure hosting
• Routine system monitoring
• No platform is 100% secure, but we work to protect all user data.

Data Retention

We retain information only as long as necessary for:

• Service delivery
• Legal compliance
• Dispute resolution
• Business operations

Your Rights Under NDPA

You may request to:

• Access your personal data
• Correct inaccurate information
• Delete your data
• Withdraw consent
• Restrict or object to processing
• Request data portability
• Requests can be sent to: support@housekia.com

Children’s Privacy

Housekia is not intended for users under 18. We do not knowingly collect children’s data.

International Users

Users accessing Housekia outside Nigeria consent to data processing in line with this policy and applicable international standards.

Changes to This Policy

We may revise this policy at any time. Updates will be posted on this page.

Contact

Housekia Data & Support Team

• 🌐 www.housekia.com
• 📧 enquiries@housekia.com